50Retention
Returning ÷ eligible to return × 100
3 of 6 eligible clients have returned. Set an improvement goal from your own number — aim for 60% next month.
Tracked revenue: $1,008
Log a new client
Your clients
Tap a client to mark her as returned.
Why clients don't return
Track the real reason — it is almost never price.
- · No rebooking offered before she left the chair
- · No follow-up in the first 48 hours
- · Result didn't last as long as she expected
- · Booking felt hard or availability was unclear
- · Experience was inconsistent with the first visit